Field notes
The messy reality of building things that actually work for people — customer experience, security, product leadership, and the gaps between them.
6 Posts
15 March 2026
The Gap Between Product and Customer Most product teams think they're customer-centric. The data says otherwise — and the fix isn't a new process.
Strategy 2 min read
22 February 2026 The Best Security Tool Is the One Developers Actually Use Security products compete on detectors and integrations. They should compete on friction. The adoption gap starts in the developer's IDE, not the CISO's budget.
DevEx 2 min read
8 December 2025 AI Broke the Cloud Security Status Quo AI changes what you're defending against and what you're defending with — simultaneously. Most organisations are only optimising for one side.
Security 3 min read
20 November 2025 The Customer Success Playbook Doesn't Scale QBRs, health scores, success plans — the standard CS playbook breaks at 40 accounts per CSM. The replacement isn't more headcount.
Strategy 2 min read
15 February 2023 How to export chats from ChatGPT Solving for what is probably the biggest feature limitation of the app today, with a simple tool you can install in a less than a minute.
Tools 3 min read
11 February 2023 A short story about showing your work (and this website) I've never liked the infamous first post. But I'm going to write one anyway, and steal some ideas from some great authors that have inspired me whilst doing so.
Personal 5 min read